Microsoft Intune isn’t working on Samsung phones after Android 13 update, there’s a fix

samsung started We rolled out Android 13 to flagship phones a few weeks ago, and this time we ran into our first problem with Microsoft’s Intune app.

Samsung Galaxy S22 and S21 users who have installed the Android 13 update say that Microsoft’s Intune is not working properly. Microsoft is aware of the issue and has released a fix.

To resolve this issue, you will need to reboot your system so that the updated Android Device Policy app is automatically installed. If a reboot doesn’t work, you can manually install the package from the Google Play Store and then do a system restore.

Here is part of Microsoft’s official statement:

We recently received reports of an issue where Samsung devices were unable to enroll as personal work profiles on Android 13. The user may see a dialog box stating that the profile could not be created. S21 and S22 devices have been confirmed to be affected, but other models may be affected. We have been working with his Samsung and Google friends who have issued fixes.

To resolve, we recommend that administrators instruct users to restart their devices. The Android Device Policy app is downloaded during enrollment, but the user experience remains the same. If a reboot does not resolve the issue, have the user manually install Android Device Policy in the Google Play Store and then reboot to start the enrollment flow again.And here’s what Samsung has to say about it.

On S22 devices running Android 13, users are unable to complete enrollment when creating a work profile for bring-your-own-device (BYOD) provisioning. When I try to complete the registration I get the following error:

I can’t set up my device. Please contact your IT administrator.

This is followed by the following error message:

I can’t create a work profile.

A server-side fix is ​​provided. To resolve this issue, reboot the device before enrolling. If the issue persists after rebooting, please install the Android Device Policy app from the Google Play Store before proceeding with enrollment.

Are you using Microsoft Intune on your Samsung Galaxy device? Did this fix work? Let us know in the comments section below.

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